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FAQ
| Idx | Category | Question | Answer |
|---|---|---|---|
| 004 | General | How do I get a quote for my project? | For an instant deck quote, try our online calculator here. Or visit your local Bunnings Store, Special Orders or Trade Desk. Alternatively, for more complex projects, send any relevant drawings & information to designs@steelmax.com.au |
| 006 | General | What are the lead times for a quote? | For an estimate & preliminary drawing by our design team, 3-5 business days. We always aim for less. |
| 008 | General | Do I have to pay for a quote? | All quotes are free of charge. |
| 010 | General | Can you help with the design? | Yes, we can help with the design offering a cost-effective solution for your project. |
| 012 | General | Where can I order SteelMAX frames? | Bunnings Warehouses & Trade Stores. Special Orders or Trades Desk. |
| 020 | General | What about trade quotes? | Speak with your Bunnings Trade account manager. |
| 025 | General | What are the delivery lead times? | 15 - 20 business days, depending on location |
| 030 | General | Do I need special tools? | No, the frame is TEK screwed together. |
| 035 | Frames | Do you make custom sizes? | Yes, every frame is custom designed and cut to the exact size. |
| 040 | Frames | What about custom shapes? | We can supply most custom shapes, including angles and curves. |
| 045 | Frames | Can I cantilever my frame? | Yes, this is easily achieved in most applications. |
| 050 | Frames | How deep are the frames? | Two standard Panel depths of 185 mm (joist spans up to 3.8 m) and 235 mm (up to 5.0 m joist span). |
| 055 | Frames | Are joists on top of bearers or in-plane? | The frames are in-plane & the bearers are the same level as the joists. |
| 060 | Frames | Do you supply bolts or fixings to footings or the existing structure? | No, these are site specific and should be specified and supplied externally to suit the site conditions specifically. |
| 065 | Decks | Can I have a low profile frame? | Yes, you can have a specialised 115mm deep frame. NOT available in Western Australia |
| 070 | Decks | Can I order verandah posts? | Yes, to roof and/or rail height. |
| 075 | Decks | How do I support a very low deck frame? | The frame can be supported on “L” proprietary brackets. Available from Bunnings. |
| 080 | Decks | How low can I build my deck? | Decks can be built as low as 20 mm to the bottom of the frame. |
| 085 | Support Stumps | Do you supply support stumps/piers? | Yes |
| 090 | Support Stumps | Can I put the deck frame on my existing stumps? | Yes, check the condition with a professional. |
| 095 | Support Stumps | What size are the stumps? | Suits 90 x 90 SHS post tube. Supplied in 8.0 m lengths |
| 100 | Support Stumps | Can I order stumps without a frame? | Yes, the minimum order is two (2) stump packs. |
| 105 | Certification | Do I need Certification? | Check with your local council, engineer, or builder. |
| 110 | Certification | How do I order Certification? | You may order at Bunnings using item code: 09110004. |
| 115 | Certification | Does the Certification cover footings and connections? | No, it is for the floor frame only. |
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